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Johnson County presses Soma Global for working dispatch after failed May go-live as October deadline looms
Summary
County officials heard updates from Soma Global and county IT on a failed May go‑live of a new cloud-based CAD/RMS system, set a tentative mid‑July target for fixes and continued parallel planning for alternate systems ahead of an Oct. 1 transition deadline.
Johnson County Commissioners Court on June 23 pressed Soma Global and county IT staff for concrete timelines after a May attempt to switch the county and its partner agencies to a new cloud-based computer-aided dispatch and records management system failed.
The county judge said the project — contracted in 2023 to replace an older, locally hosted system and to share dispatch and records among roughly two dozen police agencies and nearly as many fire/EMS agencies — went live briefly in May and was turned off when several performance and functionality problems made the system unusable. County staff and the sheriff’s office told the court they are pursuing both a plan to give Soma one more opportunity to deliver a working product and a parallel “plan B” with other vendors so 9-1-1 and dispatch services will not be interrupted.
The matter matters because the county is scheduled to stop using Burleson’s hosted servers on Oct. 1; if Soma cannot deliver a working system, the…
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