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IT deputy reports work-order backlog, month-to-month Internet workaround and Tyler portal concerns
Summary
Deputy IT Director Isaac Badu reported May and June help-desk volumes, explained a month-to-month wireless Internet setup at a remote site while fiber is pending, and said staff are following up on Tyler/portal access, camera-system vendor quotes and other outstanding items.
Deputy IT Director Isaac Badu briefed the Lubbock County Commissioners Court on the status of information-technology services, reporting work-order volumes, vendor issues and several open items needing follow-up.
Badu said IT logged 650 work orders in May, closing 619 and leaving 31 open; for June so far the office recorded 396 work orders with 334 closed and 62 still open. He said the overall system currently shows 325 open work orders, and that some have been kept open for multi-year tracking, including items dating to the 2021 Odyssey rollout.
On connectivity for a remote facility identified as "Idler," Badu said the county is using a point-to-point wireless connection that is billed month-to-month while a planned fiber installation is completed; he told commissioners he believed no long-term contract had been signed for the wireless interim service. Badu also told the court he had requested a revised quote from Swagit for an upgraded camera/livestream system and was awaiting a response from the vendor.
Commissioners asked about public access to records through Tyler Technologies portals. Badu said Tyler had discussed changes and a steering meeting had been planned, but he could not confirm whether the current public portal had been closed; he agreed to follow up. Commissioners asked for additional breakdowns, including which open work orders relate to development items assigned to Tyler's support team; Badu said he would provide a more detailed report to the court.
Other items discussed included the county's door-control system for holding cells (Badu said the system is functioning and the sheriff's office and IT had met recently), progress on a JCP collections report (IT found the issue and staff reported a successful follow-up meeting), and a general discussion about the degree to which the county's systems are on-site versus cloud-hosted. Badu said the county already uses a mixture of cloud and on-site services and that a move to cloud would require strategic planning.
Ending: Commissioners asked IT to provide a Tyler-related breakdown of open work orders and to follow up on vendor quotes and portal access; Badu said he would provide more detail during the week and at the next meeting.
