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DWP, sanitation say meters destroyed in fires will not be billed while unreadable; city to pause collections and offer payment plans
Summary
DWP and Sanitation told the committee they are pausing billing and collections for meters destroyed in the January fires, will clean and inspect meter boxes before resuming reads, and will offer extended payment arrangements to impacted customers.
The Department of Water & Power (DWP) and the Bureau of Sanitation briefed the committee on policies for utility billing after the January fires. Staff said meters destroyed or removed by the fire will not generate new consumption bills until meters are read again and that the city will pause automated billing and collections for impacted accounts.
Nut graf: Officials said the pause is intended to avoid disputed estimated bills for customers displaced by the fires; the agencies said they will provide notice and extended payment plan options for customers who later receive large bills.
DWP staff explained that where meters were…
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