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Commission authorizes $399,560 amendment to contract locating people displaced by redevelopment
Summary
The commission approved a third amendment to the LINCS Insights and Investigations contract, increasing the award by $399,560 to $954,070 and extending the term 12 months to continue locating original displaced residents and descendants for the Certificate of Preference program.
SAN FRANCISCO — The Commission on Community Investment and Infrastructure on June 17 authorized a third amendment to a personal services contract with LINCS Insights and Investigations Inc., increasing the contract by $399,560 to an aggregate of $954,070 and extending the contract term by 12 months to continue outreach and record research for people displaced by prior redevelopment.
The commission adopted Resolution No. 18-2025 by a 5-0 vote.
Pam Sims, senior development specialist in OCII's housing division, told the commission the contracting team began with the Keane Group data compiled in 2009–2010 and that locating displaced people is a multi-phase effort. OCII staff reported that redevelopment activity in the Western Addition Area 2 and Hunters Point project areas affected some 5,893 households — more than 12,200 individuals — according to agency records.
Sims reported outcomes from earlier phases: under the initial LINCS contract roughly 3,025 of the 12,200 individuals were located; that included 456 individuals who were contacted and whose contact information was confirmed, 211 who were located but nonresponsive, and 2,358 confirmed deceased (a cumulative total). About 9,206 individuals were not located; staff categorized those as 360 persons who could not be located after investigative techniques, 2,124 with investigative leads that ran out of time or budget before confirmation, 4,261 needing additional research because of missing identifiers (birth date or Social Security numbers), and 2,459 records with insufficient site-occupancy data.
A January 2024 amendment funded additional work on 2,124 cases; in that period the investigative team located 592 original displaced individuals, contacted and confirmed information for 161, found 170 nonresponsive, and confirmed 261 deceased. Staff also identified 128 additional original displaced individuals not in the Keane report; of those, 68 were located.
Phase 3 (authorized in August 2024) and subsequent fieldwork produced additional contacts: of 1,743 records worked beginning September 2024, staff reported 375 contacted and confirmed, 307 located but nonresponsive, 509 confirmed deceased and 552 deemed complete without location. Investigators also located 84 previously hard-to-find people, identified 300 individuals not on original site-occupancy records, and located 577 descendants who may assist with family records. Community outreach included presentations at more than 25 sites, engagement with over 20 churches, social-media video content and radio interviews that produced an estimated 230 direct contacts.
Sims said the requested third amendment would fund 5–7 investigators to locate approximately 1,700 additional people from the Western Addition Area 2 and Hunters Point "ready to work" records and to begin work on Western Addition Area 1 (Japantown) and the Yerba Buena Center project area's records. Staff estimated an average 2.25 hours of investigative work per locate. The scope also continues community marketing and outreach through churches and nonprofit partners. Work under the amendment is scheduled to begin the month after commission approval, include monthly check-ins, and conclude in May 2026; findings will be reported to MOCD and OCII in June 2026 and to the commission in July 2026.
Community speakers strongly supported the amendment. Oscar James, a certificate holder from Bayview–Hunters Point, said the outreach team had reconnected relatives and community members and urged continuation of the work. Susie Kagami of Koho (a Japantown arts nonprofit) said her organization had worked with LINCS and NCLF to contact households and that the outreach helped at least one family apply for and receive a Certificate of Preference. David Wu of Soma Pilipinas urged expansion into South of Market and Yerba Buena redevelopment areas.
MOCD staff contact information for certificate inquiries remains (628) 652-5801, and staff said applicants can also use the MOCD website for program details. The amendment passed on a roll-call vote of 5 ayes.
The contract change increases the total authorized amount for LINCS to $954,070 and extends the contractor's term 12 months to complete the phase described in the staff report.
