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Local ambulance service reports increased calls and fleet growth during board meeting
Summary
The county's ambulance operator delivered its annual EMS update, reporting more than 5,000 responses in 2024, ongoing investments in vehicles and partnerships to expand coverage across Del Norte County.
The Del Norte County Board of Supervisors heard an EMS system update from the county ambulance provider, which reported operational and staffing improvements and rising call volume.
The speaker, identified in the record as the ambulance provider, said the system responded to 5,123 calls for service in 2024 and logged more than 177,000 miles; total unit hours were listed as 32,784. The provider said three ambulances are currently staffed in Crescent City, one in Fort [**** — redacted in transcript], and that with help from local partners they will open a Station 3 in the Klamath area by moving a unit from Crescent City.
The provider reported continued collaboration with MetroWest Ambulance for integrated dispatching and noted a new ambulance order due for delivery that will bring the fleet growth to five ambulances in three years. The integrated dispatch center provides emergency medical dispatching with pre‑arrival instructions, the provider said.
The update also said the company is engaging in EMT and paramedic training and that a continuous quality improvement program and a national patient‑satisfaction benchmark survey show performance exceeding national averages in most categories.
The speaker said the planned Sutter Coast EMPATH unit and existing mobile crisis teams are expected to reduce some demand on ambulance services, and the provider expressed willingness to implement consultant recommendations from an ongoing county EMS assessment.
The presentation concluded with an offer to answer questions and the board thanked the provider.
