Council hears rollout plan for AMI water meters and customer portal; councilors serve as test group

Washington Terrace staff told the council Tuesday that the city’s AMI (Advanced Metering Infrastructure) meter rollout is complete and that a customer portal will be available for culinary water customers through a provider portal (mywaterutah.org). Staff asked council members to act as a test group for the platform, review marketing materials and account-creation steps, and to return feedback to staff within about a week.

Staff said the portal is currently delivered through a web interface and that an app capability is planned but that the alerts feature and final app release are still under development. Staff advised councilors that secondary (irrigation) water accounts are managed through a separate Weber Basin Water portal and that the culinary portal will initially cover culinary (metered) water only; staff said integration for toggling culinary and secondary water accounts is planned but not yet available.

Heidi (staff) sent test-group instructions to council members and asked testers to push through account creation, note confusing steps and report glitches so staff can collect feedback before public rollout. “If you get to a point where you’re like I don’t know what to do … call Heidi,” the mayor said; staff confirmed every household with an AMI meter will be able to register when the portal is publicly released.

Councilors discussed timing and functionality; staff said alerts are “coming soon” but could not give a firm release date. The council requested that staff gather test-group feedback and use it to finalize the marketing and rollout plan.