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Tax assessor says new Nemo queue kiosk may create subscription costs; county will track next budget
Summary
Tax Assessor Kim Sweet told the commissioners on June 13 that the office’s new Nemo kiosk/queue system includes a subscription fee that is not yet known because the kiosk is not yet fully operational; she said any recurring costs would likely be a FY 2027 issue and not a current emergency.
Kim Sweet, Rockwall County tax assessor‑collector, told the commissioners court on June 13 that her office has installed a Nemo queue/kiosk system but the subscription pricing is not yet known because the system has not fully launched.
"There is a subscription fee but we're not sure how much that's going to be because it's not running yet," Sweet said, noting the county is currently sending two basic text notices (welcome and "it's your turn") and is not yet using surveys or other messaging.
Sweet said she expects any recurring subscription costs to appear in next year’s budget once usage is measurable and recommended that the item be revisited after the system has been live and the county can quantify text‑message volume and fees.
Ending
Commissioners did not act on the matter at the workshop; they welcomed the office’s move to a kiosk system and asked staff to return with specific cost estimates once the vendor can report actual usage and pricing.
