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Board discusses enforcement timelines, outreach and ‘top-10’ education to reduce confusion
Summary
The BRN strategic planning session reviewed enforcement and investigation objectives, including case-processing timelines, public education about enforcement, improved complaint tracking and aligning disciplinary approaches across DCA boards.
Board members and staff at the BRN strategic planning session discussed enforcement and investigations, focusing on processing times, public understanding of enforcement steps, alignment of enforcement activity across DCA boards, and ways to explain outcomes and timelines to respondents and complainants.
Several board members and staff said public confusion about enforcement is a recurring issue and recommended developing clear materials explaining typical steps, timelines and options (for example, settlement vs. hearing) and the likely consequences of different choices. “I would like to see something to the…
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