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BRN strategic planning session targets licensing site, application clarity and digital license cards
Summary
Board members and staff reviewed licensing-focused objectives during a strategic planning session, emphasizing Breeze upgrades, plain-language applications, better communications on incomplete files, digital license cards and duplicate fees for clinicians holding multiple licenses.
At a Board of Registered Nursing (BRN) strategic planning session, members and staff discussed proposed licensing objectives including updates to the Breeze licensing system, clearer application language, automated status communications and exploration of digital license cards for California nurses.
Board members and licensing staff said improving user experience and reducing calls to the public information unit are priorities. “The majority of the phone calls that we get ... is ‘I applied on a Friday. My job starts Monday, and I need it done today,’” said Yvonne Leonard, Assistant Executive Officer, describing the…
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