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Consultants and supervisors press for faster permit review; county adopts new prioritization tool for storm repairs
Summary
After a Baker Tilly assessment, the Santa Cruz County Board of Supervisors directed immediate changes to building‑permit intake and review procedures and accepted a new GIS tool to prioritize emergency road repairs from multiple storms and atmospheric river events.
Santa Cruz County supervisors adopted staff recommendations informed by an independent organizational assessment and directed immediate steps aimed at speeding building permit processing, clarifying roles and establishing clearer customer service standards.
Baker Tilly, the consulting firm hired to review Community Development and Infrastructure (CDI) operations, presented findings after a series of staff interviews, stakeholder meetings and an employee survey. The consultants found a mix of positive reforms already in place and persistent problems: inconsistent plan‑review comments, uneven staffing and training, and the need for clearer administrative procedures and customer metrics.
Key consultant recommendations included developing a stronger pre‑application process, updating…
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