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Council hears demo of GoGov app for resident service requests, staff aims for 6–8 week rollout
Summary
City staff demonstrated GoGov modules (GoRequest and GoNotify) to let residents submit and track service requests and to receive city alerts; vendors and staff said a six- to eight-week implementation is feasible and discussed marketing and privacy features.
Brawley staff demonstrated a branded GoGov mobile app and web portal the city plans to use for resident service requests and mass notifications.
Emmett Fried, assistant to the city manager, described two modules: GoRequest for citizen service requests (code violations, potholes, maintenance) and GoNotify for push alerts, advisories and two-way communication. Kevin, a GoGov representative, gave a live demonstration showing how residents can submit a report with photos and a mapped pin, how the system routes requests to departments and how a resident can track the status of their own submissions.
The vendor said residents can only track requests they submit except in a duplicate-prevention workflow that shows a nearby existing report and lets a user follow it. The system will not expose other residents’ open requests publicly, the vendor said, noting the design is intended to prevent duplicate tickets while protecting privacy.
Staff and the vendor discussed marketing plans — QR codes at city facilities, social media, inserts in bills and coordination with the chamber and schools — and told council the city has signed an agreement and could deploy in roughly six to eight weeks. City staff said the app will be free for city staff training and will be branded for Brawley.
Council members asked for demonstrations and public outreach; staff said they will schedule marketing and training steps and coordinate with the vendor on materials for a public rollout.
