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Enforcement unit reports nearly 3,800 complaints and 1,636 citations through March 31
Summary
CBA enforcement manager Malcolm Mitchell told the board the agency received about 3,800 complaints in the fiscal-year-to-date period, issued 1,636 citations (94% related to continuing education), logged more than 1,700 unlicensed activity complaints and reported 52 probationers on monitoring.
Malcolm Mitchell, enforcement manager for the intake and probation monitoring unit, told the California Board of Accountancy on May 15 that the agency has received nearly 3,800 complaints through March 31 for fiscal year 2024–25 and has closed more than 4,800 investigations in the same reporting period.
Mitchell said the average days to close investigations was 92 days and that 99% of closed investigations were closed within one year. At the end of the reporting period enforcement had 678 pending investigations and one pending case older than 24 months that staff said remains an active investigation.
On discipline, the board referred 26 matters to the Attorney General and filed 28 pleadings; 32 matters remained pending at the AG’s office, and the CBA took action on 20 final disciplinary orders during the period covered.
The CBA issued 1,636 citations; Mitchell said 94% of those citations related to failure to comply with the 2012 continuing education requirement. The agency received 197 citation-and-fine appeals and has withdrawn or modified 109 citations based on appeals, typically after licensees provided additional evidence or came into compliance.
Regarding unlicensed activity, staff reported just over 1,700 complaints and said the CBA closed more than 2,000 investigations in this area during the first nine months of the fiscal year. On probation monitoring, the CBA had 52 licensees on probation as of March 31 and identified 20 probation violations, most commonly failure to submit written quarterly reports.
Mitchell concluded by offering to answer questions from the board; members asked about trends and whether increased citation numbers were related to system improvements that make it easier to detect deficiencies. Mitchell said improved online renewal and the Connect system have made it more efficient to detect 2012 continuing-education violations, contributing to the increase in citations.
