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Chester launches 'Chester City Connect' app to push alerts, events and (later) citizen requests
Summary
The city unveiled the Chester City Connect mobile app May 28. The app provides push notifications and an events calendar now; a citizen request/ticketing feature is planned for a fall launch and will generate trackable service tickets for department staff.
City staff unveiled Chester City Connect, a new mobile application the city made available May 28 for iPhone and Android. Justin Tibbles, who led the presentation, said the free app delivers push notifications, an events calendar and resource tabs and will add a citizen request (ticketing) system in the fall.
"Chester City Connect is a tool to help you, as the Chester residents, to better connect with your city government and to stay informed with what's going on around the city," said Justin Tibbles, who demonstrated the app during the council meeting. Tibbles said users who do not create an account can still receive general alerts; creating an account allows users to customize which categories of notifications they receive.
Tibbles said planned features include an events calendar, categories such as city government notices, community events, road and weather alerts, and a veterans tab linked to the city's new veterans digital hall. He told the council the citizen request management feature (expected by fall) will integrate with the city’s internal tracer system, automatically route issues to the appropriate department and generate a ticket residents can track. He said internal training for staff will be provided before that functionality goes live.
Tibbles credited funding from the Delaware County Interactive Gaming Revenue Authority and Delaware County Council and said the app was developed by GoGov. He asked residents to download the app from their app store or use posted QR codes; printed cards with the QR code will be available after the meeting.
Adrian Irving, the city’s communications specialist, and Tibbles will manage content initially, Tibbles said. The app already includes a veterans tab, and tickets for four Philadelphia Union 2 games this summer will be requestable through the app, the mayor said.
