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Salem Housing Authority reports improved customer service, completed office remodel and advocacy outreach
Summary
Housing Authority staff reported restored customer service response times, completion of a long-delayed carpet replacement, nearly $2.8 million paid to landlords in the past month and ongoing advocacy at the state and federal level.
Nicole Yoots, housing administrator for the Salem Housing Authority, told the Housing Authority board on May 27 that customer service responsiveness has returned to pre-pandemic levels and that offices reopened after a carpet replacement. Yoots said in-person client visits numbered about 533 and staff are processing more than 636 items in the agency’s Dropbox; voicemails and email responses are being returned within 24–48 hours.
The authority completed a long-postponed carpet…
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