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Waste Connections reports pickup improvements, opt-out decreases and yard-waste options
Summary
Waste Connections updated council on recent service metrics, customer credits related to billing issues, and yard-waste programs; staff and a resident praised improvements.
Waste Connections representatives briefed the council on operational metrics for the franchise service and on recent billing adjustments, saying missed pickups and complaints have declined while new yard-waste and limb-recycling options have been added.
Jacqueline Satterwhite, municipal account manager for Waste Connections, reported that as of May 19 the contractor recorded six missed pickups between May 8 and May 19, 48 courtesy stops (new…
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