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Ridership up but on‑time performance lags; Union Station congestion and heat orders flagged
Summary
Officials reported rising ridership and busy stations but persistent on‑time performance problems tied to Union Station terminal congestion, engine swaps, heat‑order slowdowns and infrastructure work.
Authority staff told the board that ridership is up year over year at many Virginia stations, with Staples Mill and Alexandria among the busiest according to Amtrak counts, but on‑time performance remains below targets.
Presenters said April ridership was “very, very high” and that cost recovery is above earlier expectations. Staff cautioned that adding sales and promotions has diminishing returns when ridership is already elevated. They highlighted Norfolk station as seeing record volumes and described ongoing nearby…
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