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Largo hires Plante Moran to study permitting customer service and Tyler implementation for $209,880
Summary
The City Commission unanimously approved a $209,880 contract to Plante Moran to review Largo’s building-permitting and plan-review process, aiming to optimize its new Tyler permitting platform and improve customer service over a six‑month engagement.
The Largo City Commission on June 3 unanimously approved RFQ 25-Q-831, awarding Plante Moran a $209,880 contract to assess and recommend improvements to the city’s building‑permitting and plan‑review customer service processes.
City staff said the study will focus on optimizing the recently implemented Tyler Technologies permitting platform, mapping applicant workflows and recommending organizational and process changes. The consultant’s work is scheduled to be completed in roughly six months and will cover project governance and stakeholder engagement, process discovery and recommendations with an implementation strategy; an internal implementation phase would follow under city staff direction.
Why the study was requested Cheryl Reed, director of the Community Development Department, told the Commission that the city launched the new Tyler permitting platform in July 2024 and that data-conversion problems at rollout required many businesses to resubmit information. Two hurricanes later, staff and customers experienced additional disruptions during recovery and temporary relocations. Reed said both contractors and homeowners have reported frustration navigating the new digital system.
Selection and deliverables Five firms responded to the RFQ; the selection panel — which included an assistant city manager and multiple Community Development staff — unanimously recommended Plante Moran for its familiarity with design‑thinking approaches and experience with permitting software platforms. Deliverables will include a project charter, stakeholder interviews and process maps, two on‑site change‑management sessions and a final presentation to city administration and the Commission.
Funding and schedule Staff said funding would come from the Construction Services Fund, which receives permit‑fee revenue and had a surplus at the time of the meeting. Commissioners noted the city paid about $3 million for the Tyler platform implementation and asked whether recurring consultant requests are expected; staff said this is a time‑limited engagement intended to optimize existing investment. Staff anticipated presenting implementation budget items and a work‑session discussion in late 2025 to early 2026.
Action recorded RFQ 25-Q-831 award to Plante Moran PLLC: approved (7-0).
