Prince William adopts governance plan to track progress with 36 KPIs, teams and annual reporting

Prince William County staff presented the Board of Supervisors on June 10 with an implementation plan for the county's 2025–2028 strategic plan that establishes six cross‑departmental goal teams, 36 key performance indicators (KPIs) and a fiscal‑year reporting cadence.

Kaye Wallace, strategic plan coordinator, told the board the county has formed six “goal teams” that combine subject‑matter staff across departments and that the teams will present draft work plans to the executive cabinet this month before finalization. "As a learning organization, Prince William County government prioritizes continuous improvement," Wallace said. "Beginning later this month, those teams will present the draft work plans to the executive cabinet for review and feedback before those work plans are finalized."

What will be measured

Wallace said the 36 KPIs cover eight broad goal areas in the plan: education, environment, government, mobility, quality of life, safe and secure community, service delivery and smart growth. Examples included:

• Education: participants in county‑sponsored lifelong learning and meetings between county leadership and school officials.

• Environment: pollutant reductions from water‑quality projects and a county greenhouse gas (GHG) reduction target (work is under way to complete a 2024 inventory baseline).

• Government: an employee engagement score and measures of budget accuracy and variance.

• Mobility: average daily ridership on OmniRide and the number of transportation safety improvements completed.

• Service delivery: percentage of 311 service requests closed within agency service‑level agreements and percentage of capital phases completed on schedule.

Wallace said many KPIs will track FY‑24 baselines and set FY‑26 targets; she noted some measures need baseline work that will be completed in 2026 (for example, a proposed agribusiness/ agritourism measure that the board requested be studied before targets are set).

Reporting and accountability

Staff described a STAR (Strategic Teams Accountability and Reporting) process in which the goal teams will report periodically to the executive cabinet and to the board. An annual report summarizing progress and performance will be prepared and shared with the public.

Supervisors responded with questions about additional KPIs for aging, mode shift and park/open‑space measures; Wallace said teams may create lower‑level metrics beyond the 36 public KPIs and that baseline data collection is already underway for several measures. County managers said they will refine baselines and targets as needed before reporting begins on July 1, 2025.

Ending

The county will begin execution and fiscal‑year reporting on July 1, 2025, with the goal teams responsible for delivering the strategies and reporting outcomes to the executive cabinet and the board.