Library IT reports roughly 71,000 public PC sessions and tens of thousands of blocked malicious emails in Q1

At the May 2025 Indianapolis Marion County Board of Trustees meeting, Dee Green, manager of business systems and messaging, described the Indianapolis Public Library's technology operations, including public-computer usage, help-desk activity and email security measures.

Green said the library recorded approximately 71,000 public PC sessions in the first quarter, about 50,000 public print jobs and 1,319 help-desk tickets over the same period. "This is for our public. We had approximately 71,000 PC sessions just in the first quarter of this year," Green told trustees.

Green said the IT department has worked to homogenize hardware and software across branches to enable consistent deployment, simplify device management and improve security. The department also maintains a ticketing system so every user request generates a trackable ticket; Green said the knowledge base is available to let patrons self-serve common problems.

On email and network security, Green described aggressive blocking and monitoring measures. A trustee referenced a blocked-email total and asked whether Green had blocked "over 47,000 malicious email and spam." Green confirmed that the team blocks large volumes of malicious messages before they reach users and that only two email-security tickets reached staff during the period discussed.

Green said the library uses vendor-managed public printing and monitors VPN access as part of its security program. The board discussed potential future uses of artificial intelligence to create an interactive knowledge-base or chatbot; Green said a chatbot had been "spitballed" but the library has not implemented one and would either need to outsource development or allocate staff time to build it.

Trustees asked clarifying questions and thanked the IT team for work on security and service consistency.