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Library IT manager reports network standardization and blocked malware; trustees ask about AI tools
Summary
The board heard an operations update from IT manager Dee Green covering device standardization, ticketing workload, blocked login attempts and email threats, and a preliminary discussion about potential chatbots or AI for the public knowledge base.
Dee Green, manager and business system analyst in the Indianapolis Public Library’s IT division, presented a systems-and-messaging update to the board on May 20, outlining recent work on device standardization, ticket tracking, security and email protection.
Green said the department has worked to homogenize hardware and software across branches to enable consistent deployments, simplified device management and a stronger security posture. She reported roughly 71,000 public PC sessions in the first quarter of 2025, about 50,000 public print jobs and 1,319 help-desk tickets (about 19 per day).
On security, Green said IT blocked about 47,000 malicious emails and spam before they reached users and has restricted problematic IP addresses and VPN-based attempts to log in. She said that, as a result of the filtering and monitoring work, staff recorded two email security tickets that required follow-up.
Green also described a ticketing workflow that creates a ticket for every user interaction, stores resolution steps, and exposes a knowledge base so staff and patrons can self-serve. When trustees asked about potential artificial-intelligence tools to create an interactive interface for the knowledge base, Green said the idea has been “spitballed” but would require either outsourcing or a significant in-house investment given current workloads.
Trustees praised IT’s work on blocking threats and improving turnaround times. Board members asked clarifying questions about the 47,000 blocked emails and about whether the knowledge base will be expanded; Green reiterated that suspected malicious messages can be released to users upon request after manual review.
The board did not take formal action on the IT report.
