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Resident says Waste Connections failed to deliver promised 96‑gallon carts; council hears multiple complaints
Summary
A resident told the council that a postcard campaign and subsequent deliveries by Waste Connections produced inconsistent trash-cart sizes; residents and council members discussed communication breakdowns and the company’s responsibility to honor its promise.
Steve Kinzel, a Washington resident, told the City Council that Waste Connections did not fulfill a mailed promise to provide 96-gallon trash carts to households that did not respond by a May 9 deadline. Kinzel said many neighbors instead received 64-gallon carts and that attempts to reach the hauler produced inconsistent explanations, including a claim of U.S. Postal Service errors and subcontractor decisions about senior households.
Kinzel said he told Waste Connections he would pursue a class-action claim under the Missouri Merchandising Practices Act if the company did not correct the mistake; he asked the company to place…
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