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Enforcement and investigations update: caseloads, staffing and processing timelines reported to board
Summary
Enforcement staff reported an ongoing increase in public complaint volumes and longer processing times; the investigations division said it is at full investigator capacity and expects a new hire in June. Staff urged continued review of case workflows and highlighted pending attorney‑general time as a major driver of total processing time.
Board staff provided updates May 29 on enforcement, investigations, probation and related performance metrics.
Shannon Johnson, enforcement division chief, presented complaint intake, citation and fine, discipline, probation and total case‑processing statistics. Staff reported complaint intake rose in prior years (driven in part by media attention to specific cases) and that a substantial fraction of cases remain pending with the…
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