Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Utilities Waste topic
No spam. Unsubscribe anytime.
Council hears update on single-hauler program; opt-out rate at 12.6% as staff track enrollment
Summary
Waste Connections and public works staff told council about missed pickups, opt-out rates, billing changes and plans for annual reporting on the single-hauler residential waste program.
Representatives from Waste Connections and Broomfield Public Works updated the City Council on the residential single-hauler program, reporting operational statistics, a billing clarification and plans for continued monitoring.
The nut graf: Staff said the program is functioning largely as planned but is still adjusting customer lists and billing timing after roughly 11 weeks in operation.
Riley Bunyard, assistant district manager for Denver Hauling at Waste Connections, said the company logged five missed pickups between May 13 and June 4 and added 10 new service starts in the same period; Waste Connections and the city are reconciling active and opt-out lists and estimate nearly 8,300 active accounts in the current data snapshot. Bunyard also said call volumes have dropped sharply since program rollout and noted that Waste Connections continues to honor senior and veteran discounts through its customer service line.
Justin Mundt, deputy director of public works, presented the program enrollment figures: of about 99,535 eligible homes, 1,205 households had opted out as of June 6 — a 12.6% opt-out rate and a small increase from the prior month. Mundt said part of the change was due to corrections from address and postal-code updates and that opt-outs can reflect sales, rentals or residents changing their minds as they evaluate the new service.
Mundt clarified an earlier billing point: city and provider will bill on the fourth Monday of each month but billing will be in arrears (customers pay for the prior month), aligning residential waste billing with the city’s water billing cycle.
Staff said they plan to produce an annual report in January on residential waste services but will return earlier if significant changes occur. Council members raised neighborhood-specific pickup concerns during the meeting and staff agreed to follow up on individual missed-pickup reports and alley service complaints.
Ending: Waste Connections staff remained available in the lobby after the meeting to answer resident questions; council asked staff to continue monitoring the service, customer lists and communications to property owners and realtors so incoming residents know about the program.
