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IT reappropriates $171,000 from CRM to human-capital-management data migration; council asks for full project cost
Summary
The council approved the transfer of $171,000 from a paused customer-relationship-management capital project to Human Capital Management data migration and security work and requested a referral for the total HCM project cost and clarification on capital vs. operating classification.
The council on June 10 approved a reappropriation of $171,000 from a paused customer relationship management (CRM) capital project to fund human capital management (HCM) data migration and associated security work.
What staff said Anne Bennett, IT director, explained the administration paused a broader CRM effort to focus on resident-facing CRM tools that cost less, allowing a portion of the original CRM capital funding to be moved to the HCM effort. Bennett described the $171,000 as funding for critical data extraction,…
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