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Williamson County approves one-year addendum for towing software amid industry complaints
Summary
Williamson County Commissioners on June 3 approved the first addendum to the county's towing and impound services agreement after local tow operators complained the contracted vendor's software increased paperwork and costs.
Williamson County Commissioners on June 3 approved the first addendum to the county's agreement for towing and impound services, a vote the court recorded as 4-0.
The court's action follows public comment from local tow operators who said the vendor's software has increased paperwork, created redundant data entry and imposed costs that ultimately fall on vehicle owners. "We are being asked to pay for the system that increases our workload without delivering a clear benefit to us," said John Hammonds, a local towing operator, during the public-comment period.
Sheriff Matt Lindemann, who addressed the court during discussion of agenda item 62, said the department adopted a…
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