Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Strategic Plan topic
No spam. Unsubscribe anytime.
Capital Metro board adopts five-year strategic plan, places safety and reliability front and center
Summary
Board unanimously approved a five-year strategic plan that prioritizes short-term safety and service reliability and lays out 18 actions to guide the agency through fiscal year 2030.
Capital Metro’s board unanimously adopted a five-year strategic plan on May 19, setting safety and service reliability as immediate priorities and establishing 18 actions to guide the agency through fiscal 2030.
The plan: The strategic plan (presented in the meeting as the agency’s five-year strategic plan) frames four “critical results” staff must achieve: reliable and secure service, increased ridership, fiscal responsibility and a stronger regional role. Agency leaders said the first one to two years will concentrate on security and service reliability while later years focus on expanding regional reach.
Why it matters: Board members and staff said the longer planning horizon will help align budgeting, staffing and partnerships and give the agency time to address systemic issues such as safety, workforce development and regional coordination.
Presentation and discussion
Deputy CEO Carrie Butcher walked the board through the planning process, engagement activities and a framework of mission, vision, values, critical results, actions and milestones. Butcher said the plan is intended to be integrated into the FY2026 budget process with department accountability and ongoing KPI reporting to the board.
Board members spoke in favor of the plan. Board member Stratton said he appreciated the plan’s emphasis on people and safety. Board member Vela called out regional coordination as especially important.
Board action
A motion to adopt the five-year strategic plan passed unanimously. The board agreed to incorporate the plan into the FY2026 budget and to receive periodic KPI reports and annual progress summaries.
Clarifying details
- The plan contains 18 action items with department owners and senior executive accountability, and includes KPIs for measuring progress.
- Staff said many implementation steps will be integrated into FY2026 budget requests; staff will report progress to the board regularly and publish annual progress reports.
Quote
“This plan will provide our organization direction and help us focus on what we need to do for the next five years,” Deputy CEO Carrie Butcher said during the presentation.
What’s next
Staff will prioritize safety and reliability actions in fiscal year 2026, align capital and operating budget requests to support plan milestones and report results via the agency dashboard and an annual report to the board.
