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Go West Covina microtransit expands ridership; city and vendor study potential savings from service consolidation
Summary
City's grant-funded Go West Covina microtransit pilot has rapidly grown since its November 2024 launch; vendor Via and city staff told the council service has strong user ratings and that combining dial-a-ride and microtransit could reduce costs.
City staff and vendor representatives gave the West Covina City Council an update May 20 on Go West Covina, the grant-funded microtransit pilot that launched Nov. 18, 2024.
Via, the contracted operator and software provider, reported rapid adoption: more than 7,000 completed rides since launch and 449 active app users as of April; May was projected to be a record month with roughly 2,700 rides and 500+ active app users. Via reported a 61% decrease in cost per ride compared with the…
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