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Corona rolls out on‑demand reservations for parks and facilities; staff reports 2,948 bookings since January 2024
Summary
Recreation Supervisor Karen Lee demonstrated a new CivicRec on‑demand reservations system for picnic shelters and facilities, reporting 2,948 reservations since January 2024 with 22% made online; councilmembers asked about vendor onboarding and turnaround for last‑minute bookings.
Recreation Supervisor Karen Lee walked the City Council through Corona’s improved on‑demand reservation system Wednesday and demonstrated in real time how residents can reserve picnic shelters, community rooms and other facilities using the CivicRec online platform.
"On demand is a 24/7 access... it is a streamlined service that provides residents with a quick, concise way to make a reservation," Lee said. She described the system’s features, including QR codes posted at shelters, a pre‑approved “ready to serve” vendor list for food and party vendors, automatic prompts for required forms and the permit issuance workflow. Lee said the city has added photo carousels and step‑by‑step prompts to reduce confusion.
Lee reported that since launching the on‑demand feature in January 2024 the city has processed 2,948 reservations and 22% of those were made online. She said indoor reservations still require additional review and that staff is working to reduce the current processing lead time of about 15 days with a goal of achieving a seven‑day turnaround for indoor bookings.
Councilmembers asked practical questions about vendors: whether a last‑minute vendor with existing insurance could be accommodated, how many vendors are on the ready‑to‑serve list and whether the city’s website provides instructions for businesses to join the list. Lee said the city can work with reservation holders to add vendors as additionally insured and that the list is changing weekly as vendors submit required insurance and business licenses; she estimated about 11 vendors on the list at that moment and encouraged staff to publish a clear sign‑up path on the city website.
Councilmembers suggested cross‑referencing the vendor list with the city’s business license database and using social media to recruit vendors. Lee said the system and QR signage are already installed at 27 park shelters and staff will refine prompts and expand the vendor list. No vote was required; staff will continue to implement refinements and report back as the online adoption rate grows.
