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Milwaukee 911 answer times improved to roughly 99% in Q1 2025, officials say
Summary
A quarterly report presented May 20 shows Milwaukee 911 answer-time targets were exceeded in the first quarter of 2025; staff cited new technology, added telecommunicators and an ongoing shift to universal call takers as drivers of improvement.
Barbara Cooley, FPC research and policy analyst, told the Fire and Police Commission Oversight and Accountability Committee on May 20 that Milwaukee met and exceeded the city’s 9-1-1 call-answer targets in the first quarter of 2025. “We are doing quite well with meeting those standards now,” Cooley said.
The report responds to a council footnote that requires quarterly reporting after earlier performance problems. Cooley said the city implemented a Solacom 9-1-1 system and increased staffing; those steps, combined with expedited hiring and a pay increase begun in early 2022, produced steady improvements in answer times.
The Q1 2025 figures in the report show roughly 99% of MPD emergency calls were answered within 15…
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