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Dispatch report: HPA interface moves to production, staff aims for July 1 go-live
Summary
Jackson County dispatch reported moving an HPA interface to production, manual entry of about 7,000 call types, training scheduled for July, planned July 1 go-live for core calls, and ongoing talks with Hillsdale County on CAD-to-CAD connection.
Jackson County 911/dispatch staff told the Public Safety and Transportation Committee on June 9 that they moved a new HPA interface onto the county’s production environment and are building out call types ahead of a planned July 1 go-live for basic call-handling.
Staff said roughly 7,000 call-type entries remain to be created in the new interface and that two staff members are entering call types daily. Dispatch training…
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