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City delays May bills while staff reconcile online payments after system outage
Summary
City staff are working with payment vendors to reconcile online utility payments after an outage; about 140 accounts have been reconciled and roughly 200 payments remain to be traced before mailing May bills.
City Administrator Jim Clifford told the council that staff and vendors Clover and FiveStar are meeting weekly to reconcile an online-payments outage and that finance staff member Tara has reconciled around 140 accounts so far.
Clifford said about 200 payments remain to be traced to customer accounts and that staff plan to complete reconciliation by the end of the week. To avoid billing errors, city staff delayed mailing the May 10 utility bills until online payments are fully reconciled.
Clifford said the city has identified a manual reconciliation process to account for an outage that occurred between May 9 and May 14 and that staff expect to resume regular bill mailings once the reconciliation is complete. He asked that the council expect May bills to go out once the outstanding payments are matched to accounts.
