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Board staff outline strategic‑plan timeline, new contact form and fingerprint portal
Summary
The board’s executive officer briefed members on the upcoming strategic‑planning process, a department‑wide contact form to reduce phishing, and a fingerprint request portal to streamline license processing and reduce mailing of physical hard cards.
The California State Board of Optometry received an update on its current and future strategic plan and on two information‑technology changes that staff say will improve security and customer service: a centralized contact form and a fingerprint request portal.
Executive Officer Gregory Pruden told the board the current strategic plan — developed in 2020–21 and amended about a year ago — includes six goal areas, 30 objectives and 109 tasks; the board’s attached tracker indicates approximately 72% of those tasks have been completed. Pruden said the board will conduct a strategic‑planning session at the October meeting, led by the Department of Consumer Affairs (DCA) SOLID unit, and that members should expect…
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