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Tax assessor proposes kiosks in Terrell, Forney and Kaufman to reduce lobby lines
Summary
Tax Assessor‑Collector Teresa Floyd asked the county to consider purchasing kiosks for three busy offices to give customers a queuing number and let them wait in vehicles or lobbies; she presented an initial vendor estimate of about $31,000 and annual maintenance of about $10,000.
Tax Assessor‑Collector Teresa Floyd told the commissioners her office is proposing kiosks for high‑traffic locations to reduce long lines and improve customer flow in Terrell, Forney and Kaufman.
Floyd said she and staff held a virtual demonstration with a vendor and included a cost sheet in the packet. She estimated an up‑front installation cost around $30,000–$31,000 for three kiosks and roughly $10,000 in annual maintenance for all locations.
Why it matters: Floyd said some tax offices have cramped lobbies and long lines that spill into circulation areas. A queuing kiosk would allow customers to get a number and wait outside or in vehicles, which she said could reduce congestion and complaints at peak periods.
Details and next steps Floyd said the system she reviewed is not the only option and recommended the county review other installations in neighboring jurisdictions and consider a site visit to evaluate usability. She said she has an internal line item that might offset some ongoing maintenance costs but would like confirmation from budget staff on how much can be reallocated.
Ending Commissioners encouraged Floyd to pursue vendor demos and to work with purchasing and budget staff to refine costs and potential offsets before a formal procurement or agenda item.
