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Prince William County rolls out PWC Works 311 system to centralize resident service requests
Summary
County Executive Shorter announced the launch of PWC Works, a consolidated 311-style system intended to let residents submit and track service requests across county departments. Supervisors praised the tool’s reporting and accountability features and asked about integration with district offices.
Prince William County Executive Shorter announced the launch of a consolidated resident-service platform — branded in the meeting as “PWC Works” — that county leaders said will let residents submit, track and receive updates on service requests from a single online or mobile interface.
Shorter told the Board of Supervisors the system launched the prior week and that county communications prepared a short video. “Welcome to PwC,” he said while showing the clip, which described the platform as “1 stop shop for service requests. Our 247 for quick answers and guidance.”…
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