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State unemployment worker explains process, appeals and new contact options during council public comments
3864895 · June 4, 2025
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Summary
Marilyn Mercado, an employee of the unemployment service center, told the council how unemployment eligibility is determined, the agency's investigative and appeals process, and new contact channels including chat and email.
Marilyn Mercado, who said she works at the Allentown unemployment service center and currently works in Harrisburg, used the council's public-comment period to explain how unemployment claims are handled and to correct what she described as misconceptions.
"It is a complicated system," Mercado said, adding that…
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