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Randolph County emergency services warns 911 center near staffing collapse
Summary
Emergency services personnel told county commissioners the 911 center has sustained high turnover, chronic understaffing and rising costs; officials proposed short-term contract staffing and long-term pay and training changes to avoid operational failures.
An unnamed Randolph County emergency services official told county commissioners Thursday that the county’s 911 communications center is operating with persistent understaffing and high turnover that, officials said, threatens the center’s ability to answer emergency calls.
“The status of the staffing of our 9 1 1 center” is the department’s “biggest concern,” the presenter said, adding that the center has been “in a constant cycle of being 1 or 2 staff members away from really being in trouble.”
That description came with detail: the presenter said each 12-hour shift is allocated nine telecommunicator positions but the four shifts routinely fall below the department’s stated minimum of six people. The presenter said the center was showing roughly seven vacancies at the time of the report, and that 3 of the 4 shifts lacked the minimum staffing level even if all…
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