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Kansas Department of Labor credits new UI system with faster service, but pandemic fraud losses remain large
Summary
Department of Labor officials said the new Unemployment Insurance Technology Enhancement (UTE) launched November 2024 has increased self‑service, shortened processing times and reduced call volume; the department also described ongoing investigations into pandemic-era UI fraud and noted federal limitations on recovery and prosecution timelines.
Amber Schultz, Secretary of the Kansas Department of Labor, told the Committee on Government Efficiency that the agency launched a new Unemployment Insurance Technology Enhancement (UTE) system in November 2024 to replace legacy architecture and improve service, fraud mitigation and employer interactions.
“The solution that we have acquired is very service centric,” Schultz said, adding that the vendor work drew on other states’ implementations and that multifactor identity verification and automated fraud checks are central to the new platform. She said some claimants who cannot verify identity…
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