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Boise Airport outlines IT master plan to support passenger experience and operational growth
Summary
The airport's IT business relationship manager presented a near-final IT master plan focused on passenger experience, operational excellence, data-driven decision making and an innovation program; deliverables are expected this month and projects will be prioritized against capital work such as the concourse program.
Jamie Daniel, the airport's IT business relationship manager, presented a near-final IT master plan at the June 4 Boise Airport Commission meeting that maps technology investments intended to support passenger experience and operational growth.
Daniel described the plan, developed with consultant JWG (JW Group), as a strategic road map that aligns technology with airport business objectives and said the final master plan, road map and project plan should be delivered this month with an executive presentation "in the next month, month and a half," depending on schedules.
Why it matters: staff said the airport is growing and will need technology to scale operations, support a new…
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