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Marathon Health center shows strong patient satisfaction; employee engagement growing
Summary
Wicomico County Public Schools reported early results from the district’s on‑site Marathon Health clinic, citing growing employee engagement, strong net promoter scores and access for employees and dependents under the district health plan.
District leaders updated the board on nearly a year of operations at the Marathon Health center, which opened in August at the S‑Curve location on South Salisbury Boulevard.
The district contracted with the vendor formerly Everside, now Marathon Health, and opened the center to benefited employees and dependents on Aug. 7. Wicomico County government joined as a participating employer; county participation provides the district a reported $2 per member per month access fee that reduces net cost.
District staff presented utilization and clinical metrics: engagement stood at about 22.4% since opening and the district reported that 56.1% of patients show measurable clinical progress on biometric measures captured at the center. Staff said patient satisfaction metrics are strong: across the initial reporting period the net promoter score was 87.6 and more recent monthly reporting shows net promoter scores in the mid‑90s (95 for the most recent month); most visits averaged about 30 minutes and staff emphasized high same‑day or next‑day access.
Appointments in May reached nearly 300 visits; staff reported 77.8% of visits were completed within 24 hours of scheduling and pharmacy services have been expanded so employees can often leave with prescriptions without a co‑pay if the medication is stocked on site.
Funding for the center comes from the district’s rate stabilization fund (reserves tied to health plan experience). Staff said Marathon provides data to the district and that biostatistics and aggregate biometric trends show improvements in areas such as blood pressure and A1C, which staff said can reduce long‑term health‑care costs.
Board members asked about outreach; staff said the district continues employee communications and orientation presentations and will increase outreach to boost utilization, noting that many employees still report they are unaware of the clinic.
