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Council approves Indigo (Inigo) constituent platform for council offices after demo and questions
Summary
The Finance Committee approved a recurring license purchase for a constituent relationship management platform (Indigo/Inigo) for council offices, funding about 50 user seats and onboarding/training; recorded vote was 6–1.
The Finance Committee voted to authorize a recurring contract for a constituent management platform (referred to as Indigo/Inigo during the presentation) to provide inbox aggregation, constituent mapping and targeted outreach capabilities for council offices.
Why it matters: The platform centralizes constituent contacts and enables targeted messaging by geography and demographics, which council members said could speed outreach for localized issues such as boil-water advisories or flood alerts.
What the committee heard
The vendor demonstrated three core capabilities: a centralized inbox that aggregates constituent messages from email, phone or web forms and allows batch responses with personalized salutations; an outbound messaging/mapping module that can target households or polygons with demographic filters; and staff-training and onboarding supports (Indigo University and a dedicated client success manager).
Council members asked about training, data ownership and integration with existing council dashboards and GIS. The vendor said: (a) training and onboarding are included; (b) the platform supports export of constituent data if council offices want that capability; and (c) the administration and other city entities already use the same platform in some county offices (JTA, mayor’s office). The license was described as an annual recurring fee (roughly $100,000) with up to 50 user seats in year one.
Vote and next steps
The committee approved the purchase (recorded voice tally 6 yays, 1 nay). Staff will schedule onboarding and training for executive council assistants and identified users.
Ending
Committee members who frequently manage geographically targeted outreach said the tool could reduce response time and boost resident engagement; one member voted no, citing concerns about overlap with existing city dashboards and individual office workflows.
