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911 outage prompts Marion County to test backup operations and expand NextGen text options
Summary
A multi-hour failure of the county's 911 trunk lines forced Marion County Public Safety Communications to reroute service, use alternative calling tools and temporarily operate from Alachua County; staff said the event showed both gaps in redundancy and the value of NextGen "text-to-911" pathways.
Lisa Cahill, Public Safety Communications director, summarized a multi-hour outage of the county's primary 911 trunks and explained how the communications center responded.
Cahill said the outage began when the primary trunks stopped carrying calls; staff used RapidSOS and Mevo phone capability to receive and place calls during the disruption. She said the department also temporarily relocated four staff members and IT resources to Alachua County's backup facility to…
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