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Carbondale staff propose ending town role as middleman in landlord‑tenant utility accounts
Summary
Town of Carbondale Public Works staff told the board they want to stop acting as an intermediary in landlord‑tenant utility disputes, proposing to restrict account management to property owners or their managers and to stop prorating bills; the board signaled informal agreement and staff will implement changes without a formal vote.
Carbondale Public Works staff recommended the town step back from acting as an intermediary in landlord‑tenant utility account matters, telling the board on an agenda item that the current practice has become time‑consuming and administratively burdensome. Kevin (Public Works staff) said the town had processed “532 authorization forms in the last 5 years” and added, “we're acting like bookkeepers for landlords right now.”
Staff told the board the proposed change would make the town’s billing process more efficient and reduce staff time spent resolving lease disputes. The memo and discussion laid out several specific steps: require property owners to be the primary contact on utility accounts, permit property managers to act on owners’ behalf, allow tenants to view account information but not require the town to prorate bills or…
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