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DeSoto staff outline 'one‑stop shop' permitting plan; in‑house approach aims to save about $150,000
Summary
Development services director presented a staff‑led Lean Six Sigma one‑stop permitting model with an estimated initial budget of $25,000 and expected revenue gains; staff will pilot in Q4 2025 and return in Q1 2026 with a final adoption package.
Development Services Director Ahmed Al Casey (presented as Matt Al Casey in transcript) told the City Council on July 14 that staff will lead a Lean Six Sigma‑informed initiative to create a "one‑stop shop" for building and development plan review. The proposal, part of the city business plan goal No. 5 for fiscal 2025, is intended to reduce permit review cycles and improve customer experience.
Under the one‑stop model, plan reviewers from multiple disciplines conduct a single, interdisciplinary session with applicants so reviewers review and approve…
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