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Rider with guide dog says platform‑to‑train gap fillers not reliably deployed; CTA operations pledges follow‑up
Summary
A long‑time CTA rider told the committee personnel often do not deploy gap fillers or wait for riders who need assistance boarding; operations staff described existing procedures and urged riders to file complaints with specific date/time/location to trigger retraining.
Karen Ford, a long‑time CTA rider, told the ADA Advisory Committee that although stations and elevators are being advertised as accessible, she often cannot board trains because the platform and train floors are not level and gap fillers are not consistently deployed.
“I can get on the platform, but I can't get on the train,” Ford said. She said she typically rides buses because she requires assistance to board trains; on one trip a station attendant called ahead…
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