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Training clarifies CCS provider qualifications, telehealth rules and no‑show policy in Ashland/Bayfield
Summary
The counties’ training reviewed initial and ongoing training hours, supervision requirements, telehealth rules, travel differences between the two counties, and no‑show procedures that can lead to administrative discharge.
A recorded training for CCS providers in Ashland and Bayfield counties covered the qualifications, training hours, supervision expectations and key operational policies providers must follow to participate in county CCS programs.
Julie Winter summarized who must complete what training and how supervision is calculated. New providers who have six months or more of prior experience working with people with mental health or substance‑use needs must document 20 hours of initial CCS‑relevant training; providers with less experience must document 40 hours. Rehab‑level providers and peer specialists must also show an additional 30 hours within the last two years, meaning some peer or rehab roles will document 50 or 70 hours at onboarding, depending on experience. Winter noted that the UW–Green Bay online training is required and that licensed providers may be eligible to use a condensed training track.
Supervision and ongoing training: Winter said all providers must complete at least eight hours of relevant training per year. Supervision frequency depends on qualification and annual service hours: bachelor's‑level providers generally require one hour of supervision per 30 service hours, while licensed/master's/doctoral providers require one hour of clinical collaboration per 120 service hours; licensed clinicians must provide or document appropriate supervisors or collaborators.
Telehealth and privacy: The training stressed telehealth must be delivered using HIPAA‑compliant platforms; FaceTime and standard Zoom are not sufficient absent a HIPAA arrangement. Participants cannot be required to accept telehealth under DHS 36; telehealth must be “functionally equivalent” to in‑person care for the authorized support. Winter said providers must document the telehealth setting and who was present when notes are entered.
Travel policy and differences: Winter warned providers of a policy difference between counties: Bayfield County may permit billable support while the provider and participant travel together in the provider’s vehicle (in certain contexts), while Ashland County does not permit that practice. She advised providers to check the local travel policy before billing travel time that includes participant transport.
No‑show policy and administrative discharge: The counties require providers to document no‑shows (non‑bill notes are the recommended method) so service facilitators can follow a 30/60/75‑day contact timeline. Winters explained that after formal reminders and attempts to reengage, supports can be ended for lack of medical necessity and a participant may be administratively discharged; discharged participants may reapply if still eligible. Winter emphasized documentation is necessary to support any administrative action.
Ending: Winter directed providers to the vendor/provider resources page and to the training log and addendum templates on the counties’ resource pages for step‑by‑step documentation of training, supervision, and credentialing requirements.
