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Miami‑Dade IT department outlines AI tools, data dashboards and cost‑saving steps; commissioners press on staffing, website access and cybersecurity
Summary
Information Technology Department leaders described AI contact centers, a county trust data platform and contract renegotiations that saved about $4.5 million in projected costs; commissioners raised questions about staffing growth, website usability and cybersecurity.
Carla Denise Armbrister, acting director of Miami‑Dade County’s Information Technology Department (ITD), and Assistant Director George Elazabal briefed the GET committee on ITD operations, modernization plans and recent cost‑avoidance efforts.
Elazabal described ITD as the county’s “central nervous system” for technology, saying ITD manages about 1,200 application systems and approximately 962 full‑time equivalent positions. He said roughly 97% of ITD’s budget is funded through customer revenue and memoranda of understanding with county departments and partner agencies; less than 1% comes from the direct general fund.
Elazabal highlighted several modernization…
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