Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
CTA to pilot two ambassador models — customer-service and crisis-response — as board seeks clearer goals
Summary
Acting CTA President Nora Lierz told the board July 9 that CTA will pilot two non-law-enforcement ambassador models — an internal customer-service pilot and an externally sourced crisis-response pilot — to test alternatives to policing on the system.
Acting CTA President Nora Lierz told the board on July 9 that the authority will pilot two non-law-enforcement ambassador models on CTA: an internally staffed customer-experience safety ambassador and a community-based crisis-response model that CTA will seek via an RFP.
Lierz said the pilots are a response to long-standing public interest in adding non-law-enforcement resources to CTA service. She said CTA will pilot both approaches to learn what works: a…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
