Nurse navigation program diverts calls from EMS, screens about 6,000 callers yearly
Wake County's Nurse Navigation (NurseNav) program, operating since March 2022 and now funded in FY26 with general funds, screened just over 6,000 callers in one year; about 43% did not require ambulance transport and the program equates to roughly seven ambulance responses avoided per day.
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Wake County officials told the Public Safety Committee the county's Nurse Navigation program has reduced unnecessary ambulance responses and delivered high patient satisfaction since its March 2022 pilot.
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