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Maumee staff defend cashless utility policy; committee asks staff to draft a leak‑credit process
Summary
Finance staff said Maumee’s cashless billing (Invoice Cloud) has sharply reduced cash payments and that staff will continue to accept cash in extenuating circumstances; the committee asked staff to draft a clear process for handling customer requests for credits related to leaks, especially where sewer charges may not apply.
Finance staff told the finance committee on July 1 that Maumee’s cashless utility‑billing policy—implemented with Invoice Cloud on July 1, 2023—has sharply reduced cash payments and that staff will accept cash in limited, extenuating circumstances while encouraging alternate payment methods.
Staff presented transaction data: in February 2023, the city recorded about $56,000 in cash payments, representing roughly 202 cash payments out of approximately 20,000 transactions; in 2024 the city recorded no cash deposits after the policy and signage were in place; in 2025 to date staff had recorded one cash…
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