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Alamance County approves Hexagon 9‑1‑1 CAD contract, takes $200,000 discount for early signing
Summary
The county approved a contract with Hexagon to replace aging dispatch software at two PSAPs, taking a $200,000 incentive for signing before the fiscal‑year end and using a federal grant to offset implementation costs; the project will be multi‑year and shared with Burlington.
Alamance County commissioners unanimously approved a contract with Hexagon to replace the county's end‑of‑life 9‑1‑1 computer‑aided dispatch (CAD) software.
County staff said the contract replaces a nearly 30‑year‑old system with an on‑premises installation that serves data to partner agencies and field units over the internet. Staff and the project team described the software as providing a single, shared CAD platform for both county and city public safety agencies and municipal partners. The county and the City of Burlington will share implementation and maintenance costs under an interlocal agreement; staff said the workload split is currently about 61% county / 39% city based on three fiscal years of dispatching.
Financials and timeline: county staff said a federal grant of about $963,000 will be applied to the project. Total software and implementation costs minus the federal grant were presented as approximately $5.5 million; the county's share — allocated by dispatch workload — was reported around $3.4 million and the city share around $2.1 million. Hexagon offered a $200,000 discount if the contract was executed before June 30; staff and the county attorney said they worked on contract terms for multiple rounds to protect the county and tie payments to milestones. Implementation, including hardware purchase, data conversion, customization and training, is estimated to take 24–30 months.
County staff emphasized contingency protections: payments are tied to defined milestones and the contractor must provide ongoing support. A county official also said the team visited Stanley County to observe a prior Hexagon rollout and that the vendor's installation there stayed on the new system after go‑live.
Commissioners voted to approve the contract after staff described financing plans and joint governance with Burlington.
Next steps: staff will complete contracting, order hardware, schedule data conversion and begin phased implementation. County staff said an installment loan will be used to finance the county share and that a request for proposals for that financing will be issued.
